Friday, February 24, 2006

Customer Service

Nathan and I went out to find a second battery for my camera. I have another Russian wedding to photograph and I knew I could not make it through the entire day on just one battery.

We went downtown to Krasnaya Street to a store called Paparazzi. This store defined customer service for me today. I showed them my battery and told them what I wanted. The saleswoman looked at it and told the guy who was helping me to call the other store to see if they had the battery. He phoned and discovered that they had it.

They told me that I needed to go over to the Media Center. I simply said “I don’t know where that is”. The guy mentioned a marshutka that would take me there. But, the woman called a taxi instead and then PAID for it! She escorted Nathan and I to the taxi and thanked us! The taxi driver took us to the front of the Media Center and dropped us off. We walked right in and went straight to the store. Before the guy let me buy it he tried it out in my camera first.

Royal treatment over a 24-dollar purchase!

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